FREE SHIPPING FOR ORDERS OVER $75

FAQ's

About your Hush Hush purchase…

How do I choose my size?

You can view our size guide here or if you have a more specific question, feel free to email us at hello@hushhush.com.au

How do I know which products have elastic-free waists?

Our range of mid and high-rise bottoms are designed with either a bonded edge (elastic-free) or elasticated waist. You can check under the ‘Product Details’ tab to find out about the waist material of a specific style.

How should I care for my Hush Hush?

It’s preferable that you hand wash your Hush Hush Shapewear in warm water, and avoid tumble drying.

Is there a stockist I can visit to try on the styles?

Hush Hush Shapewear is stocked in select boutiques across Australia and New Zealand. To find your closest one visit our stockists page here.

Do I need an account to check out?

You can check out as a guest to skip the logging in process although we would highly recommend creating an account for a quick and easy check out on future orders and to keep a history of your orders.

How do I enter my promo code? Double check w/ steve

You will be prompted to enter your valid promotional code during checkout and before entering your payment. If you have any problems doing so, email us at hello@hushhush.com.au and our friendly team will be able to help you.

What currency are your prices in?

Our prices are shown in Australian Dollar (AUD). If you are checking out with PayPal, you will be able to view your order total in your home currency before purchase.

Delivery:

How much does it cost to deliver?

AUSTRALIA: Delivery is free for Australian orders over $75. Australian orders under $75 incur a flat rate shipping fee of $9.95 for 2-day delivery with Australia Post.

NEW ZEALAND: Orders to New Zealand incur a $14.95 flat rate for shipping.

How long will it take to deliver my order?

AUSTRALIA: Orders purchased before 11AM (AEST) Monday to Friday will be dispatched the same day. Delivery with Australia Post is 48 hours from the date of shipment.

NEW ZEALAND: Orders purchased before 11AM (AEST) Monday to Friday will be dispatched the same day. Delivery with Australia Post to New Zealand addresses will take between 2 – 4 days depending on address.

Customs and Duties

We operate on a Delivery Duty Unpaid basis for International Orders to the UK, US and New Zealand. Any outstanding import duties, clearance fees, brokerage fees and/or other additional charges are the responsibility of our customer and are to be paid on delivery of your order.

Returns:

My purchase is faulty:

Oh no! We’re so sorry to hear that your purchase is faulty, please get in touch with us by emailing hello@hushhush.com.au so we can help you as you may be entitled to a refund or replacement. Please note that faulty item claims require a proof of purchase and should be received within a reasonable time post purchase.

Can I return or exchange my online order to a stockist?

Online orders must be returned to our warehouse and cannot be received by a stockist.

How and where do I return my order?

You can return your unworn and unused products from your online order within 30 days of purchase to our warehouse address below. You should include your order number and contact details within your parcel to help with the return process. Please note that purchases must be returned with all original tags and labels attached and still have the hygiene sticker on the gusset of the garment. We recommend you use registered mail when posting any returns, as Hush Hush is not liable for parcels that may get lost in transit.

Slim Form - Returns

PO Box 2256

Richmond South

VIC 3121

 

How long will my return take?

Please allow 30 days for returns and exchanges to be processed from receipt of goods. If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets the conditions outlined above. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.

Can’t find the answer to your question? Contact us here.